© 1996 - 2017 Lakeshores Management (NSW) P.L. ABN 

51 126 846 437 

 

Frequently Asked Questions
Q Is linen provided? A Yes, all linen, towels, bath mats, tea towels, etc are included. You do nee to bring your own beach or pool towels with you or you may hire them from us when booking. Q What do we need to bring with us? A As all our properties are self catering, we provide starter packs of tea, suger, coffee, washing up liquids, soaps, shampoo, conditioner, etc. to allow you sufficient time to get to the supermaket or to unpack your own supplies. Q Do we have use of the Resort’s facilities? A Use of all the Resort’s facilities are included with your accommodation, including the swimming pools and Tennis Courts. Hire boats, kayaks, etc. are also available at an additional charge.Tennis rackets are included but you do need to provide your own tennis balls. Court hire is made through the Reception desk in the main building. Q Where do I pick up the keys? A Access to all our properties is via a lockbox and you will receive an SMS with with the required code  approx. an hour before your Check In time (normally 2.00pm) You need to ensure that you have filled in and emailed back your guest registration to ensure this code is sent to you. Q How many sets of keys do I get? A You only get 1 set of keys, however you can put the keys back in the lockbox and re-access it as much as you like. Q How can I make deposits and payments? A Your deposit is required within 3 working days of making your reservation and your final payment is dur 14 days prior to your arrival.. You can make progress payments at any time by phoning on on 02 4971 3373 or on 0478 497 133 using either  Visa, MasterCard or via Bank Transfer. We do not have a credit card surcharge. Q Do I need to pay a bond/ pre authorisation? A An OnLine Guest Registration  must be completed with your credit card details and emailed back to us prior to your arrival. This is your warranty that you will abide by our House Rules and that all damages, excess cleaning, etc. will be paid for. A $250.00 to $1000.00 (subject to the individual property) Bond will be required if you are unable to provide a valid Credit Card. Q Do you have pet friendly accommodation? A  All domestic animals, including dogs, are strictly forbidden at Raffertys Resort as it is located within a National Park. Q Are the towels and linen changed during my stay? A Towels and linen are changed mid way through stays of 9 or more nights or weekly for stays over 14 nights. Towels and linen may be changed more frequently at an additional charge. Q Are cots or high chairs available? A Cots and high chairs may be booked as an additional service and charges apply. Baby bedding is not provided. Q Can I add additional people to my booking? A Additional guests may be added but only if there is sufficient bedding to sleep them and additional charges apply for each additional person per night. More guests than the maximimum number of beds can sleep are strictly forbidden. Q What number do I call on the weekends or outside of office hours? A Our phones are diverted to an after hours number. If your call is after our normal phone trading hours, leave a message and we will call you back ASAP. Guests staying with us are provided with an emergency 24/7 phone contact. Q What happens if something is accidently broken or damaged during our stay? A If you find damage on arrival or an appliance not working, please phone us at once. We can’t rectify proplems if we don’t know about them. We also understand that accidents do happen.  If anything is broken on damaged during your stay please let us know so we can get it repaired as quickly as possible. You will be charged any costs to get it fixed. Q How do I leave the property when I check out? A Upon departure please make ensure that all rubbish has been removed from inside the property and put into the appropriate gargage bins. It is your responsibility to take excess garbage with you. Leave the house in a neat and tidy state, ensure doors are locked and windows are shut, the airconditioners and all lights are off and place the keys back in the lockbox, spinning the tumblers to hide the code. Q Can I hold a function or party at any of the holiday houses? A We have a very strict No Party Excess Noise Policy and parties or larger gatherings are not allowed. If it is only be a smaller social gathering we may accept it, however please just ask. Non adherence will result in immediate eviction. Q Are you experienced in Holiday accommodation and can we trust you? A Lakeshores Accommodation is a family owned and operated business, established in 1996. With over 20 years’ experience, we are licenced Real Estate Agents who specialise in holiday accommodation only. Q How can I make a booking? A You can make a booking either online or by the phone. We require a 25% deposit to secure a reservation which must be paid within 3 working days. You can make progress payments by phone and the final payment is due 7 days prior to your arrival. Q Can I inspect a holiday home before booking? A Yes. Simply phone us to arrange a convenient time. Naturally, we can’t show you through if the property is occupied.
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© 1996 - 2016 Lakeshores Management (NSW) P.L. 

ABN 

51 126 846 437 

 

Lake Macquarie Resort Accommodation